Call Us Today On 01535603009 (24/7)
Email: smile@tayloreddentalcare.com

Latest Patient Information

Latest Patient Information

Latest Patient Information

Latest Patient Information

Call Us Today On
01535603009(24/7)

Patient Complaints Policy

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.

We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide is Nicola Harrison
  1. If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him or her to Nicola Harrison, immediately. If she is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  2. Any complaint resolved to the patient’s satisfaction within 24 hours does not need to go any further. If however it is not, the complaint must be recorded in writing and a copy sent to the complainant if we have not received the complaint by letter.
  3. If the patient complains in writing the letter will be passed on immediately to Carl Taylor.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist.
  5. We will acknowledge the patient’s complaint in writing in a timely fashion.
  6. We will seek to investigate the complaint normally within 2 weeks of receipt (if possible) to give an explanation of the circumstances which led to the complaint with an upper limit of 6 months. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone.

We will confirm the decision about the complaint in writing immediately after completing our investigation. Proper and comprehensive records are kept of any complaint received.

  1. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Dental Complaints Service (020 8253 0800) for complaints about private treatment.

See What Our Patients Say…

I had an emergency dental appointment today. I was in a lot of pain and Graeme has resolved this. This was all pain free and I have now registered with the dental practice. All the staff are very professional and friendly. Thank you
Deborah Storton
Deborah S.
Just wanted to say a massive thank you to Graham for sorting out the most horrendous tooth ache. He was amazing from start to finish and made me feel so at ease through out my procedure. Thank you so much 😁
I would personally like to thank Graham and the team especially Maxine (without Maxine’s words of encouragement I may have just turned around and left 😍) having a huge fear of dentists, and having not seen one for several years this was a massive ordeal for me. I soon realised after my first visit, that all those years of fear and the panic of the smell, noise, pain, injections etc were about to be eliminated with their empathy of my phobia. I cannot believe just how quick the straightening of my teeth has taken.....just 6 months from start to finish! This is absolutely amazing and has been the easiest and simplest process ever!!!! I can’t thank Graham enough for giving me my smile back x Thank you 😬
I suffered a "bad experience" in a dentist chair and was absolutely terrified of having my essential root canal completed. After leaving 5 other dentists in tears stuffing tooth ache for two years I eventually found Taylored Dental Care. I can not recommend highly enough. I have completed all the necessary work required on my teeth completely pain free and have no crippling anxiety with the thought of my next check up.
Thank you making me so so welcome am so so glad am under your care look forward to seeing you in six months time ps my dentist I saw was so gentle and understanding with me thank you 😊 again and the coffee my friend had said it was lovely!!
The friendliest team of true professionals. I cannot recommend Taylored Dental Care enough. Thank you!
Thank you to the staff who treated my son today in Ilkley. He was extremely anxious and they took so much time to calm him down. The dentist and nurse were extremely patient and the care was outstanding.
I've been with the Wibsey branch for nearly two years now and the service has been fantastic. Warm and friendly staff who always take care of me and meet my needs, treatments are explained clearly from the get go. I wouldn't want to go anywhere else! Definitely worth visiting if you're apprehensive of going to a dentist.
I've always had very professional and efficient treatment at Taylor Dental care in Keighley where I have been a customer for several years.I would have no hesitation in recommending them to others.Janet Murray
Janet Murray
Janet M.
Excellent! Friendly and professional, relaxed and supportive. Couldn't ask for a more caring dentist and staff. Thank you.
I was really nervous about having a wisdom tooth removed. Firstly Maxine the receptionist made me feel so at ease chatting and laughing so it took my mind off it. Graham and his lovely assistant were absolutely brilliant, so kind, calm and caring. Chatting away to me and making me feel totally at ease. I have never before come out of the dentist after having a tooth removed laughing and not in any pain whatsoever and feeling great about my visit. Thank Graham and your lovely team 🙂 see you soon.
Having been a patient at the Keighley practice since Taylored took over i can honestly say i have yet to have a bad experience. Graham and his team are polite,professional and put you at ease from the moment you arrive. All of the treatments i've had have been fully explained to me and you honestly don't feel a thing. I would highly recommend anyone, especially if you're nervous of the dentist, to trust Taylored to look after you.
A wonderful dentist the staff are lovely and welcome you with a smile and put you at your ease the very best in Keighley
anne Wakefield
anne W.
I haven't looked after my teeth but now I am making an effort to make my teeth better the staff have been great Graham has been brilliant and understanding it does cost alot of money but I won't find a better dentist
Ashamed to say that I had my first appointment in 15 years due to a fear of visiting the dentist! I cannot recommend Carl & Nik enough for making me feel at ease and more importantly - making it pain free!! I'll definitely be a more frequent visitor 😊
not been to a dentist in years due to a huge phobia and was in absolute agony with a broken tooth. after a week of it getting worse I knew I had to get it sorted. I just want to say thank you to the staff at the Wibsey branch. From the receptionist who listened to me crying down the phone for at least 15 minutes because of how scared I was just making an appointment and listened to my story, then got me an emergency appointment an hour later, to the dental nurse who reassured me when I was crying, held my hand and rubbed my hair at my request (we laughed over that too but it's really relaxing) and who chatted to me when I was outside waiting to go home, and finally to the amazing dentist who not once rushed me, gsve me time to calm at each point, did everything to make sure I felt nothing and was comfortable and calm and answered every one of the 100 questions I had.on my way out I even booked a new customer consultation for a full check up.thank u so much!
Amazing dental care from really kind and caring staff. I am starting to look forward to the dentist... well maybe not, but it is great dental practice and I recommend it
Really welcoming, friendly staff and a very comfortable experience
shane lowes
shane L.
Coming from a generation with poor dentists, i have to say that Mrs. R. Cutler at the Wibsey practice has restored my faith in dentistry. I'm still a little nervous when my appointment comes round, but she soon puts my mind at ease. Thank you �
iv not seen a dentist in over 10 year due to having a huge phobia,my 1st visit they made me feel so relaxed n comfortable and the work on my teeth has began, jan 20019,im still a little nervous but not as bad as i was.Today was the last day of my treatment april 2019 and im so proud of myself from were i started and up to now,I certainly have my confidence and my smile back,im no longer scared to visit the dentist,thank you so much
Sarah and Emily make a very good team, dealing with me in a professional and efficient manner and living up to the motto of pain free dentistry. I was so relaxed, I had to suppress a chuckle at one point. Possibly the first time that having a filling has brought a smile to my face!
John
John
Sarah did an excellent job and kept me fully informed throughout the procedure. She was very professional, efficient and friendly. Highly recommended!
John Wiseman
John W.
caring ..nerve calming ...pleasant ..likeable .. friendly ❤️
I have been with this practise since they took it overcome, all staff are very friendly and must put nervous people at ease. We go to the Keighley branch and our dentist Graham greets you with a smile and has such a lovely manner you know your in safe hand, Yesterday I went to see Sarah the hygienist and again a lovely young lady along with her assistant, having never been to a hygienist I was a little apprehensive but I needed have been , she was so gentle and explained fully what and why she was doing . A very pleasant experience .
Excellent service, very efficient and friendly staff
Hilary Jefferson
Hilary J.
At Grove House in Ilkley, very professional and friendly. Carl and all colleagues put me at ease, and keep me informed about the health of my teeth and gums.
Excellent friendly helpful people. And no longer will I believe that hygienists have to hurt! 🙂
I completed my treatment with TayloredIn AprilI took this picture on holiday and wanted to share x I literally haven’t smiled like this inYears xx thank you to Roseena and all the teamXx
Went to tailored dental today with huge fear but Carl and the lovely nurse and the receptionist put me at ease. Definitely recommend this lovely calm practice for fearful patients. Next appointment in two weeks and I will be going without the fear this time! Thank you x
Been to Graham today after being in pain for a few days! Rang up and got a fast Appointment especially as I wasn't registered with them. Terrified of needles and I'm pathetic with pain! Absolutely fab and made me feel at ease, had an extraction and I can't believe I'm going to say this .. but "it actually felt nice!" Thankyou so much 😀Fair to say .. I'm now registered with them!!
Charley Emmott
Charley E.
Not Howard but Jane!! Got my new crown and thank you for all the concern and care as I have gone through all the processes. You make going to the dentist as good as it can be for someone who shakes at the very word!!
Howard Carter
Howard C.
I have been to see both Graham and Sarah in the last two weeks and they have been absolutely brilliant in sorting out several of my teething problems - a big thank you to all the team at Taylored Dental Keighley
Great service and care from Graham as usual. Thank you.
Paul Booth
Paul B.
After not visiting a dentist for many years due to a previous bad experience with a different company I decided to try taylored. I definitely made the right decision, everyone was fantastic with me and reassuring and feel confident going to the dentist again. Thanks to all the teams for the past few months getting my teeth and gums back in a great condition 😊
On my very first visit I was made to feel comfortable and welcome. My dentist Graham talked me through everything that was going to be needed and why, (and there was a lot to be done!), and very patiently took me through each procedure as we went along. I'm now at the check-up and clean twice a year stage, and it's been a very positive experience. Thank you to all xxx
Just had my braces taken off and I couldn’t be happier with the results! It only took 5 months to straighten my teeth and was a pretty painless procedure. Thank you Taylored Dental team ��
After been afraid of dentists for a lot of years I decided to join Taylored Dental care as my grandaughter works there and I heard so many good things about it. I am so glad I did. The service I received from start to finish was amazing, I was made to feel relaxed and the treatment I also received was by far the best! Sarah & Ioan and the team at idle are great! X
Friendly staff and almost painless, effective dentistry. What more could you ask for.
Brian White
Brian W.
I’m not a lover of visiting the Dentist, but I know I’m in good hands when I visit my Dentist and hygienist, they are very professional, patient, friendly and very kind and gentle when dealing with me , that’s why I rate my visits as excellent 💫💫💫💫💫
Absolutely fantastic service both treatment and customer care from Ioan and the team. Having a brace was an easy decision for me, I just wasn’t sure which “type” was best for me. I have a front facing job where I spend my days smiling and chatting to people which always made me feel conscious about my teeth. I have always wanted a brace and I am so pleased with my results! Ioan is candid and dilligent from start to finish!!! Thanks for everything Ioan and the Idle team x
Been today for a tooth extraction, the staff were absolutely wonderful, they made me feel at ease they talked me through everything that was happening and very pain free, amazing � definitely recommend to family and friends.........thank you ���